Welcome to ML Jewellers and Kitchenware.
By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Information

This website is owned and operated by ML Jewellers and Kitchenware.
By using this website, you agree to be bound by these terms, our Privacy Policy, and all applicable rules and regulations.

If you do not agree with any part of these terms, please do not use our website.

2. Product Information

  • We strive to provide accurate product descriptions, images, and pricing.

  • Slight variations in color, design, or size may occur due to lighting or screen settings.

  • Jewellery weights and measurements may vary slightly due to manufacturing processes.

We reserve the right to modify or discontinue any product at any time without prior notice.

3. Pricing & Payment

  • All prices listed on the website include applicable taxes unless stated otherwise.

  • We use secure third-party payment gateways for online transactions.

  • In case of pricing errors, we reserve the right to cancel or modify the order after notifying the customer.

4. Order Acceptance & Cancellation

  • Your order is considered confirmed only after successful payment and order verification.

  • We reserve the right to cancel any order due to:

    • Payment failure

    • Incorrect information provided

    • Stock unavailability

    • Fraudulent activity detected

  • Customers can cancel orders only before dispatch. Once shipped, cancellations are not allowed.

5. Shipping & Delivery

  • Delivery timelines may vary based on location and courier partner.

  • We are not responsible for delays caused by courier, weather, or external factors.

  • Risk of product damage passes to the customer once the order is handed to the courier.

6. Return, Refund & Exchange Policy

All returns, refunds, and exchanges must comply with our Return & Refund Policy, available on our website.
Products must be returned in original condition with packaging and bill.

7. Jewellery-Specific Terms

  • All gold and silver jewellery is hallmarked as per government standards.

  • Customized or engraved jewellery is non-returnable.

  • Final weight and price may vary slightly upon manufacturing.

8. Kitchenware-Specific Terms

  • Used or damaged kitchenware will not be eligible for return.

  • Product usage should follow instructions for safety and durability.

9. Intellectual Property Rights

  • All content including text, images, logos, graphics, and product designs on this website belong to ML Jewellers and Kitchenware.

  • Copying, reproducing, or distributing content without written permission is strictly prohibited.

10. Limitation of Liability

We are not responsible for:

  • Any damage caused due to misuse of products

  • Delays in delivery

  • Technical issues, system errors, or interruptions

  • Any losses incurred due to third-party services (payment gateway, courier, etc.)

11. Third-Party Links

Our website may contain external links. We are not responsible for the content, privacy, or policies of third-party websites.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page with the updated date.